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Shaping
your World with Color and Fun!
Please
check your shipment carefully
Contact Us within 3 Days of Receipt
The product in
this package left our premises in good condition. It has been checked twice and
every precaution has been taken to avoid errors. If you see something wrong
with your shipment please follow these procedures to ensure a quick resolution.
MISSING
PRODUCT - Please
go back to the box, and examine all packing material thoroughly. Many times the
missing goods (Especially small items)
are "lost" in the packing material that is used for protection.
- Please
review the packing list. Verify that we have actually shipped the product. It
might be on Back Order.
- Decide
if you want us to ship the goods missing, re-order at a later time and/or
credit your account.
DAMAGED
PRODUCT - Please determine
if the product was damaged in transit, or if the damage is a manufacturing
error.
- Freight
Damage- please separate the good from the bad, and place the
bad INSIDE THE ORIGINAL BOX WITH THE ORIGINAL
PACKING MATERIAL. USPS, or
FedEx require that the packing be kept in order to validate any claims. Also,
please write all damage to the product, and the box, on the packing slip. We
will contact the USPS or your local FedEx office
and request a "damage inspection" at your location.
- Manufacturing Damage- please separate the good
from the bad. Please write down what the damage to the product is.
- Decide
if you want us to re-ship the goods damaged, re-order at a later time and/or
credit your account.
RETURNING
PRODUCT - We wish for you to be
100% satisfied with our service, and products. If for any reason you do not
want the product ordered please re-pack the items you are wishing to return.
- NOTE: No OPENED Items or
Custom Products can be returned.
- CONTACT US WITHIN 3 DAYS
OF RECEIPT to obtain a Return Authorization (RMA#).
- Finally place this RMA#
on the face of the box, and return the goods pre-paid to us. Please place in the box the
packing list, and any other documentation you want us to review.
- Even if you are
returning the entire order, you may keep the Confetti Gift Pouch you received.
RETURN
CREDITS, DEBITS AND ADJUSTMENTS - Upon receipt of your
return, we will check in the product, review your documentation, and calculate
the Credits, Debits and Adjustments.
We normally process the return and credit your Credit Card within a few
days of receipt.
- Credits, Debits and
Adjustments. We will add any Taxes
paid on the product returned. We
will deduct various amounts as well, but please note: WE DO NOT DEDUCT ANY EXTRA CHARGES (i.e. Handling Charges,
etc). Some possible deductions
include:
- Freight (Only If you
received Free Freight);
- Credit Card Fees (Only if we incurred fees);
- Discount
Benefits (e.g You order 10, returned 9, but received the Discount for 10);
- Confetti.Com Reward Points Earned, if any.
- Again - We will not
chargeback anything above and beyond what is correct. If you wish an estimate BEFORE sending back the items,
please let us know and we will do the calculation before hand.
ALL
PRODUCTS - Please follow the guidelines below: - Locate your packing list
(and Invoice if available), and write down the items in question before
calling.
- If you wish to initiate
a return online, you can log into your account (Enter your e-mail, Password),
select "My
Account" and then select the link - "Order History, Returns, Help Desk and Photo Upload". Or Click Here
- Only boxes with an
Authorized RMA# will be accepted at our dock.
Call Toll Free at: 844-266-3363 * Local 323-266-3363 * Fax 844-266-3363
Return Product to: Confetti.Com 5640 Shull Street Unit X, Bell Gardens, CA 90201
Email us at: Confetti@Confetti.com or Visit us at Confetti.com
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